Our hospital's current visitor information

Please find helpful information about visiting our hospital, as well as information regarding visitors and COVID-19.

  • All visitors must wear a mask at all times and should practice social distancing.
  • Visitors considered to be at high risk for COVID-19 are discouraged from visiting for their own safety.
  • We encourage virtual communication with loved ones through the use of digital platforms and apps.
  • Two visitors per patient are welcome between the hours of 7:00am and 9:00pm. All visitors must be 18 years or older.
  • Visiting hours in special care areas are as follows:
    • Burn Intensive Care — Two visitors during the following hours: 12:00pm to 1:00pm, 4:00pm to 5:00pm and 8:30pm to 9:30pm.
    • Pediatrics/PICU — Two visitors 7:00am to 9:00pm; one visitor 9:00pm to 7:00am; (a total of four visitors may be added to the approved visitation list)
    • Emergency Room — One visitor 24 hours per day
    • Intensive Care Unit (ICU) — One visitor during the following hours: 11:00am to 5:00pm and 8:00pm to 9:30pm
    • Women's Center — One designated support person 24 hours per day; one additional visitor is permitted between the hours of 7:00am and 9:00pm
  • Every effort shall be made to report any change in the condition of the patient to the designated liaison.
  • Nursing and medical staff reserve the right to restrict/limit visitors' access to patients.
  • Visitors who will be remaining in the facility after 9:00pm will obtain a visitor pass at the security desk in the hospital emergency room entrance. No overnight visitors will be permitted for patients in semi-private rooms.
  • At least one family member will be offered to stay at the bedside of any patient receiving emergency resuscitation while being provided appropriate education and support by the staff.
  • One designated visitor (no swap-outs) will be permitted for COVID positive patients. Proper personal protective equipment (PPE) must be worn at all times while visiting.

Exceptions to the above guidelines must be approved by the department leader.

The hospital reserves the right to enact emergency policies that shall supersede these visitation policies in the event of natural disasters or public health concerns that may pose significant risks to staff, patients or visitors. Emergency policies will be posted and shared with the public via all communication means possible.

A selection of beverage and snack offerings is located on the first floor for the convenience of guests and family. A 24-hour vending area is located on the first floor in the emergency room waiting room and near the clinical decision unit.

Cafeteria

We welcome guests to our cafeteria during their visit. Please be sure to check cafeteria hours before you arrive.

Monday through Friday

Breakfast — 7:00am to 9:00am
Lunch — 11:00am to 2:00pm
Drinks/Snacks — 9:00am to 10:30am
Closed — 10:30am t0 11:00am

Saturday and Sunday

Breakfast — 7:00am to 9:00am
Lunch — 11:00am to 1:00pm
Drinks/Snacks — 9:00am to 10:15am
Closed — 10:15am to 11:00am

Coffee shop

Located in the main lobby, the Doctors Hospital of Augusta Coffee Shop offers a selection of Simply to Go food items and proudly serves Starbucks Coffee products.

Hours of operation are Monday through Friday from 6:30am to 7:00pm and Saturday and Sunday from 6:30am to 3:00pm.

Subway

Subway Sandwiches is open Monday through Sunday from 10:00am t0 11:00pm.

Gift shop

Doctors Hospital has Lori's Gift Shop located near the main lobby of the facility. Our shop is stocked with items ranging from adult gifts and children's toys to personal items, candy and flowers. Gift shop hours are Monday through Friday from 9:00am to 8:00pm and Saturday and Sunday from 11:00am to 9:00pm.

To call the gift shop: (706) 651-6388.

Online gift shop

You may purchase a gift for your loved one online and it will be sent directly to their room.

You can also visit Lori's Gift Shop online.

Hotels and lodging

If your loved one is at Doctors Hospital, and you need a place to stay, we have negotiated special rates with area hospitals to better help you during this time. Contact us if you would like more information.

Maps and directions

Visitors can view maps and directions for the main hospital and our specialty centers on campus.

Visiting family and friends

Family and friends play an important role in the healing process for our patients. When a patient is admitted to the hospital, we ask the patient or family member to identify one or two representatives who will be the patient's support person(s) to receive information and updates about the patient's condition. Each patient is assigned a personal identification number (PIN) to ensure privacy and to protect the patient and his or her information. The support person(s) will be issued a PIN number.

We ask the support person(s) to:

  • Communicate updates to family and friends
  • Make decisions and act on behalf of the patient

The support person(s) does not need to be a legal decision-maker. However, if there is a dispute over this representation, legal documentation must be provided.

Visiting hours

We understand how important it is for our patients to have their loved ones with them while they receive medical care.

The main entrance is open Monday through Sunday from 5:00am to 9:00pm. After-hours visitor access is available through the emergency department. Children under the age of 16 years old must be accompanied and supervised by an adult.

Doctors Hospital of Augusta encourages family and friends to visit and support our patients during their time with us. We reserve the right to deny visitation to visitors who do not follow Hospital policies. Visitation is subject to change at the discretion of hospital staff based on the patient's condition and needs.

COVID-19 vaccination near you

Please visit vaccines.gov or call 1-800-232-0233 to learn when and where you can get a COVID-19 vaccine.

Facts and the latest updates about COVID-19 vaccination

See the Center for Disease Control's (CDC) resource page for extensive information and the latest recommendations regarding COVID-19 vaccination.

Why get vaccinated?

Immunization helps save millions of lives every year. Whereas most medicines treat or cure diseases, vaccines can help prevent them by working with your body's natural defenses to build protection. When you receive a vaccine, your immune system responds.

Vaccines prevent more than 20 life-threatening diseases and help people of all ages live longer, healthier lives. The World Health Organization (WHO) estimates that globally, immunization currently prevents between 2 and 3 million deaths every year from diseases like diphtheria, tetanus, pertussis, influenza and measles.

COVID-19 vaccines work with your immune system so your body will be ready to fight the virus if you are exposed. Other steps, like covering your mouth and nose with a mask and staying at least six feet away from others, may help reduce your chance of being exposed to the virus or spreading it to others. Together, COVID-19 vaccination and following CDC's recommendations to protect yourself and others will offer the best protection from COVID-19.

Circumstances may allow for specific exceptions to any visitation restrictions described on this webpage. Those circumstances include religious visitation as well as a designated support person for a patient with a disability to provide assistance with communication or other necessary components of the patient's treatment. All persons entering under an exception remain subject to appropriate infection control protocols.